1. Booking & Payment
When you book a session through Book Nimble:
- Your card details are securely saved at the time of booking
- Your card is not charged immediately upon booking
- You will be charged according to the payment terms shown during checkout
- The exact charge timing depends on the coach's cancellation policy
2. Cancellation Policy
Cancellation policies are set by individual coaches. During checkout, you will see:
- The free cancellation window (if any)
- Late cancellation fees (if applicable)
- When your card will be charged
- No-show penalties (if applicable)
By completing a booking, you agree to the specific cancellation policy displayed for that service.
3. Refunds
Refunds are handled according to each coach's cancellation policy:
- Cancellations within the free window: No charge
- Late cancellations: Subject to the coach's fee policy
- For disputes, please contact the coach directly
4. Your Account
You are responsible for:
- Maintaining the confidentiality of your account
- Ensuring your contact information is up to date
- Arriving on time for booked sessions
- Communicating with coaches about any issues
5. Service Providers (Coaches)
Coaches using Book Nimble are independent service providers. Book Nimble:
- Facilitates bookings and payments
- Does not employ or control coaches
- Is not responsible for the quality of coaching services
- Encourages you to review coach profiles before booking
6. Payment Processing
All payments are processed securely through Stripe. Book Nimble:
- Never stores your full card details
- Uses industry-standard encryption
- Processes payments on behalf of coaches
- May charge a platform fee as part of the service