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Terms of Service

Last updated: February 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and BookNimble Oy ("BookNimble", "we", "us", or "our"), a company registered in Finland (Business ID: 3597833-2). By accessing or using the BookNimble platform at booknimble.com or any associated subdomains, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the platform. These Terms apply to all users including service providers ("Providers"), their team members, and end customers ("Customers") who book services through provider portals.

2. Description of Service

BookNimble is a software-as-a-service platform that enables service providers to manage their business operations, accept bookings, and process payments from their customers. The platform provides:

  • Branded booking portals where Providers can list their services and accept online bookings
  • Integrated payment processing through Stripe Connect
  • Calendar management, scheduling, and availability tools
  • Customer relationship management including contact records, booking history, and notes
  • Growth tools including customer referral programs and digital gift cards
  • Business analytics and revenue reporting
  • Team management with role-based permissions for multi-provider businesses
  • Automated booking confirmations, reminders, and notifications via email and SMS

BookNimble acts as a technology platform connecting Providers with Customers. We do not provide, perform, or control any of the services listed by Providers on the platform.

3. Eligibility

To use BookNimble as a Provider, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms. Customers must be at least 16 years of age. If a Customer is under 18, services may be booked on their behalf by a parent or legal guardian.

4. Provider Terms

4.1 Registration and Account

When you register as a Provider, you agree to:

  • Provide accurate, current, and complete registration information
  • Maintain the security of your account credentials and not share them with unauthorised parties
  • Accept responsibility for all activities that occur under your account
  • Promptly update your information if it changes
  • Connect a valid Stripe account to receive payments from Customers

4.2 Platform Fees

BookNimble charges a platform fee for each successful transaction processed through the platform:

  • The standard platform fee is 5% of the booking amount, deducted automatically at the time of payment
  • Stripe's own payment processing fees (typically 1.5% + €0.25 for European cards) are charged separately by Stripe and deducted from the payout
  • The remaining amount after platform and Stripe fees is transferred to your connected Stripe account
  • There are no monthly subscription fees, setup fees, or minimum commitments
  • BookNimble reserves the right to change the platform fee with 30 days' prior written notice

4.3 Provider Obligations

As a Provider, you are responsible for:

  • The accuracy and legality of all service listings, descriptions, and pricing
  • Delivering services to the standard described in your listings
  • Setting fair and transparent cancellation and refund policies for your services
  • Complying with all applicable laws and regulations in your jurisdiction, including consumer protection, tax obligations, and professional licensing requirements
  • Handling customer data in accordance with applicable data protection laws — you are the data controller for your customer relationships
  • Responding to customer enquiries and resolving disputes in a timely manner
  • Maintaining appropriate professional insurance where required by your industry

4.4 Provider–Customer Relationship

The contractual relationship for each booked service exists directly between the Provider and the Customer. BookNimble is not a party to this contract and acts solely as a technology intermediary facilitating the booking and payment. Providers are independent businesses — not employees, agents, or partners of BookNimble.

5. Customer Terms

5.1 Account and Booking

When you book a service through a Provider's BookNimble portal, you agree to:

  • Provide accurate contact information (name, email, phone number)
  • Review and accept the Provider's cancellation policy before completing the booking
  • Arrive on time for scheduled appointments
  • Communicate directly with the Provider regarding any service-related questions or issues
  • Use the platform only for its intended purpose of booking legitimate services

5.2 Payment Terms

All payments are processed securely through Stripe:

  • Your payment method is charged at the time of booking unless otherwise stated during checkout
  • BookNimble never stores your full card details — all payment data is handled by Stripe, which is PCI DSS Level 1 compliant
  • You may save payment methods for future bookings with a specific Provider
  • Prices displayed are set by the Provider and include any applicable taxes as determined by the Provider
  • A platform processing fee may be included in the total amount

6. Cancellations and Refunds

Cancellation policies are set individually by each Provider and displayed during the booking process. By completing a booking, you agree to the specific cancellation policy for that service.

  • Free cancellation window: Many Providers offer a period during which you can cancel free of charge (e.g., 24 hours before the appointment)
  • Late cancellations: Cancellations outside the free window may be subject to a fee (a percentage of the booking price, as set by the Provider)
  • No-shows: Failing to attend a booked appointment without cancelling may result in the full booking amount being charged
  • Refund processing: Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days
  • Rescheduling: Where available, rescheduling may be offered as an alternative to cancellation, subject to the Provider's availability

If you have a dispute regarding a booking or charge, please contact the Provider directly in the first instance. If the issue cannot be resolved, you may contact BookNimble at support@booknimble.com for assistance.

7. Store Credits, Gift Cards, and Referrals

7.1 Store Credits

Providers may issue store credits to Customers as compensation, referral rewards, or promotional offers. Store credits are redeemable only with the issuing Provider, have no cash value, and cannot be transferred or exchanged. Credits may have an expiry date as set by the Provider. BookNimble is not responsible for the availability or redemption of store credits.

7.2 Gift Cards

Providers may offer digital gift cards for purchase through their portal. Gift cards are subject to the issuing Provider's terms, may have an expiry date, and are redeemable only for services with that Provider. Gift card purchases are non-refundable once the code has been delivered. Gift cards have no cash value and cannot be exchanged for cash.

7.3 Referral Programs

Providers may operate referral programs where existing Customers earn credits for referring new Customers. Referral rewards are subject to the Provider's program terms, including any minimum booking value requirements and per-customer limits. BookNimble reserves the right to void referral credits obtained through fraudulent or abusive behaviour.

8. Intellectual Property

The BookNimble platform, including its software, design, text, graphics, logos, and all other content, is the property of BookNimble Oy and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the platform without our prior written consent.

Providers retain ownership of their own content uploaded to the platform, including business names, logos, service descriptions, and images. By uploading content, Providers grant BookNimble a non-exclusive, worldwide licence to display and distribute that content as necessary to operate the platform.

9. Prohibited Conduct

You agree not to:

  • Use the platform for any unlawful purpose or in violation of any applicable laws
  • Create fraudulent bookings, accounts, or referrals
  • Impersonate another person or misrepresent your affiliation with any entity
  • Interfere with or disrupt the platform's operation, servers, or networks
  • Attempt to gain unauthorised access to any part of the platform or its systems
  • Scrape, harvest, or collect data from the platform without authorisation
  • Upload malicious code, viruses, or harmful content
  • Use the platform to send spam, unsolicited messages, or marketing materials
  • Circumvent or manipulate the platform's fee structure or payment system

10. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. BookNimble does not warrant that the platform will be uninterrupted, error-free, or free of harmful components.

BookNimble does not endorse, guarantee, or assume responsibility for any services offered by Providers through the platform. We are not liable for the quality, safety, legality, or suitability of any service listed on the platform. Any dispute arising from a service booking is between the Provider and the Customer.

11. Limitation of Liability

To the maximum extent permitted by applicable law, BookNimble Oy, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the platform.

BookNimble's total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to BookNimble in the twelve (12) months preceding the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless BookNimble Oy and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) for Providers, the services you offer or deliver through the platform.

13. Termination

Either party may terminate the relationship under these Terms:

  • Providers may close their account at any time by contacting support@booknimble.com. Outstanding bookings must be fulfilled or properly cancelled before account closure.
  • Customers may delete their account at any time through the portal account settings.
  • BookNimble may suspend or terminate any account immediately if we reasonably believe the user has violated these Terms, engaged in fraudulent activity, or poses a risk to the platform or other users.
  • BookNimble may discontinue the platform or any part of it with 30 days' notice to active users.

Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) will continue to apply.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Finland, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be settled by the District Court of Helsinki, Finland, as the court of first instance.

For consumers resident in the European Union, nothing in these Terms affects your statutory rights under applicable consumer protection legislation. EU consumers may also submit disputes to the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

15. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and BookNimble regarding the use of the platform.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: The failure of BookNimble to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. BookNimble may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.
  • Force Majeure: BookNimble shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, strikes, government actions, or internet disruptions.

16. Changes to These Terms

We may update these Terms from time to time. We will notify registered Providers of material changes by email at least 15 days before the changes take effect. For Customers, the updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

17. Contact Us

If you have questions about these Terms, please contact us:

  • Company: BookNimble Oy
  • Email: support@booknimble.com
  • Address: Helsinki, Finland